Broomfield Hospital

Broomfield Hospital 2014-05-03 Person 4 5 0

The hospital is welcoming, light and airy and has paintings on the walls. Staff, with only one exception, are hard-working, caring, approachable and helpful. On several occasions the administration has not proved brilliant. For example: I received a letter to tell me to go to theatre for admission at 7.30am for breast surgery. On arrival I was told I should go down to the Breast Unit for a scan and a wire to be put into my breast to aid the surgeon in finding the tumour. I had been told about this but received no advice letter regarding this. When I went down there at 7.40pm I was told as it was a Thursday there would be no-one in to do the wire etc until 8.45/9.00am. In other words I had to get up very early just to wait around. This could have been avoided if the admissions letter had taken account of this process and the times relevant staff come to work. Also: I had to go for a second pre-anaesthetic appointment and was asked to go and get my ECG results, which they had never received from the cardiac dept. the first time. I was told to ask for a printout from their records. I went as instructed and was told sharply by the receptionist that it was my fault that the pre-anaesthetic dept hadn't received the results as I should have taken them over at the time! I pointed out that I'd been totally unaware of this as no-one had mentioned it at the time. Then I asked if I could have a print-out of the records & then told sharply that "no, we don't keep records, we record over them." or words to that effect. So I had to wait for another ECG. When I went in and explained to the nurse she said that, not that wasn't the process, usually they are all put in a tray and at the end of the day someone from pre-anaesthetic comes and collects them all. This made complete sense to me. I had the second ECG and walked the results back over to Pre-anaesthetic personally. This was all rather surprising and unsatisfactory, particularly being spoken to as I was by the receptionist in Cardiac, as if it was my fault that the results hadn't got to Pre-anaesthetic nearly three weeks later, let alone in time for my first surgery which was two days after the initial ECG.

Broomfield Hospital 2014-04-23 Person 4 5 0

I was let down twice by the appointments system, resulting in a three month follow up appointment finally being eight months, and that was after several phone calls. Luckily my situation was not a serious one. One of the most annoying problems at the hospital is the parking situation, making it necessary to get there in time to allow a long time to park. On the plus side, all the staff I have come into contact with have been very polite and helpful, and the medical staff have all been excellent.

Broomfield Hospital 2014-04-16 Person 5 5 0

i have been treated at broomfield for two and a half years and continue to have treatment there,after such a negative diagnosis of cancer i have had such a positive experience at broomfield.i never feel like a patient i always feel like person because of how all of the staff treat me. i am under different departments,chemo unit breast unit,i always feel that the departments come together as one.all of the staff involve my family,which is so very important when your all living with cancer.i trust my oncologist completely and have a great relationship with him as do my family.

Broomfield Hospital 2014-04-15 Person 5 5 0

Broomfield Hospital is a 10/10 for cleanliness and care from the Doctors and Nurses. The only fault is the inadequate and costly car parking especially during visiting hours.

Broomfield Hospital 2014-04-15 Person 5 5 0

No problems, all the staff from cleaners to surgeons are very caring and professional.

Broomfield Hospital 2014-04-15 Person 5 5 0

I've stayed at Broomfield hospital on a couple of occasions, first Maternity then surgical ward. Staff have always been lovely, I've never had any issues about cleanliness or hygiene, I didn't even have any complaints about the food. I've been to lots of different departments for scans and tests, I can honestly say it's the same story throughout. Parking is the only thing that irritates me about that hospital, it's not uncommon to drive round the car park 3 times before finding a space.

Broomfield Hospital 2014-04-11 Person 5 5 0

The ward staff were extremely caring and efficient. Nothing was too much trouble and I was treated as an important guest. Without exception, the staff were friendly and approachable. The ward was kept spotless and myself and my relatives were kept up to date with all developments in how the day was progressing. A scary procedure was made very much better by their professional and calm way of managing their ward.

Broomfield Hospital 2014-04-06 Person 4 5 0

I can only speak for Heybridge Ward and the Chemotherapy department.

Broomfield Hospital 2014-03-30 Person 5 5 0

Only great things for me. Really cared for and understood.

Broomfield Hospital 2014-03-23 Person 4 5 0

On this occasion I received good treatment and care compared to a previous occasion at the hospital.